FCA Enforcement Action

Were you advised by Vintage Investment Services?

A 97% transfer recommendation rate confirmed. FCA enforcement is ongoing. Route 2 FOS complaints proceed independently of enforcement.

Check Whether You Have a Claim Time Limits Guide
£30,000 Claim band from
8/10 Opportunity score
UK Domestic Segment
Route 2 Primary route
Firm Assessment

● FCA Enforcement Action | 97% Transfer Recommendation Rate | FSCS Exposure Confirmed

What happened

Vintage Investment Services operated in South Wales advising clients — including British Steel Pension Scheme members — on pension transfers. The firm is subject to FCA enforcement action.

A review of the firm's advice found a 97% transfer recommendation rate — virtually every client reviewed was recommended to transfer regardless of individual circumstances. FCA enforcement confirms FSCS exposure.

Route 2 FOS complaints can proceed now, independently of the FCA enforcement process. Route 3 FSCS may become available depending on the enforcement outcome.

Who this affects

Clients advised by Vintage Investment Services on DB pension transfers, particularly BSPS members in South Wales advised between 2015 and 2018.

Claim Routes

Which Routes Apply to This Firm

Based on this firm's current regulatory status, the following routes are available. Primary route is listed first.

Route 2

Financial Ombudsman Service (FOS)

Independent government-backed adjudication after the firm rejects or fails to respond within 8 weeks. Also available directly where FOS has established jurisdiction over an overseas-linked case.

FOS awards up to £455,000 (advice from 1 April 2019) or £200,000 (advice before 1 April 2019). Both limits rise annually with inflation.
Route 3

FSCS Claim (Failed Firm)

Direct claim to the Financial Services Compensation Scheme where your adviser firm has closed, entered administration, or been declared in default. Government-backed compensation of last resort.

FSCS pays up to £85,000 per person, per firm for pension advice mis-selling. For losses above this limit, Route 4 is assessed in parallel.
Questions & Answers

Frequently Asked Questions

Can I complain while enforcement is ongoing?
Yes. Route 2 FOS complaints proceed independently of FCA enforcement action.
What does a 97% recommendation rate mean?
It is strong evidence of systemic unsuitable advice — a fundamental breach of FCA suitability rules.
Urgent — Act Promptly

Time Limits on Your Claim

Pension mis-selling claims are subject to strict DISP and Limitation Act time limits. Missing a deadline can permanently bar your right to compensation.

⚠ Do Not Delay

FCA enforcement does not pause your complaint time limits. If your case is approaching the 6-year limit from the advice date, act promptly. View our time limits guide.

View the full time limits guide →

Start Your Free Claim Assessment

Our SRA-regulated solicitor partners assess every case individually — free of charge, with no obligation to proceed.

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Also Reviewing

Other Firms Under Assessment

Redress Advisory is reviewing pension transfer advice from a range of firms. If your adviser is listed below, a dedicated claim page is available.

Named firms with dedicated pages
Pembrokeshire Mortgage CentreActive Wealth (UK) LtdCeltic Wealth ManagementTenet GroupLighthouse Financial AdviceSt James's PlaceHolistic Pension Transfer SpecialistsWellington Court Financial ServicesGuinness Mahon Trust CorpPurely Pensions / Purely FinancialBrite Advisory GroupdeVere GroupAES InternationalChase BuchananGuardian Wealth ManagementFiduciary Wealth ManagementHolborn Assets

Important Notice

Redress Advisory Ltd (Company No. 17295681) is a technology platform that provides case assessment and referral services. Redress Advisory is not a claims management company and is not regulated by the Financial Conduct Authority as such. All regulated claims management activity and legal work is carried out exclusively by our Operating SRA Partner (OSP) solicitor firms, each of which is independently authorised and regulated by the Solicitors Regulation Authority.

You do not need to use Redress Advisory or a solicitor to pursue a pension mis-selling complaint. You can complain directly to the financial firm, escalate to the Financial Ombudsman Service (FOS), or apply to the Financial Services Compensation Scheme (FSCS) yourself, free of charge. If you instruct a solicitor through our OSP partner panel, their fees will reduce any compensation you receive.

The information on this page is for general informational and educational purposes only. It does not constitute legal, financial, or regulated advice of any kind. Individual outcomes depend on the specific facts of each case.

FOS: 0800 023 4567  |  FSCS: 0800 678 1100  |  FCA Register: register.fca.org.uk