Restructured / Active

Were you advised by a Tenet Group appointed representative?

Tenet as principal firm bears supervisory responsibility for its appointed representatives. Route 1 complaint, Route 2 FOS, and Route 4 civil litigation are all available.

Check Whether You Have a Claim Time Limits Guide

Firm Assessment

● Principal Firm Liability | Large AR Network | Historic DB Transfer Exposure

What happened

Tenet Group was one of the UK's largest financial adviser networks operating through appointed representatives (ARs). FCA rules place significant supervisory obligations on principal firms for the conduct of their ARs.

Where a Tenet AR provided unsuitable pension transfer advice, the complaint runs to Tenet as principal firm (Route 1). Route 2 FOS escalation follows if rejected. Route 4 civil litigation is available for high-value cases.

Who this affects

Clients who received pension transfer advice from a Tenet Group appointed representative and believe that advice was unsuitable.

Claim Routes

Which Routes Apply to This Firm

Based on this firm's current regulatory status, the following routes are available. Primary route is listed first.

Route 1

Live Firm Complaint

Formal complaint to your adviser firm under FCA rules (DISP). The firm must respond within 8 weeks. Mandatory first step where the firm is still trading.

If rejected, escalates to Route 2 (FOS). FOS awards up to £455,000 (advice from 1 April 2019) or £200,000 (advice before 1 April 2019).

Route 2

Financial Ombudsman Service (FOS)

Independent government-backed adjudication after the firm rejects or fails to respond within 8 weeks. Also available directly where FOS has established jurisdiction over an overseas-linked case.

FOS awards up to £455,000 (advice from 1 April 2019) or £200,000 (advice before 1 April 2019). Both limits rise annually with inflation.

Route 4

Civil Litigation (Uncapped)

Uncapped civil court recovery where the SIPP operator, pension trustee, or other party bears legal responsibility. Pursued through our SRA-regulated solicitor partner panel. Fully uncapped under SRA Claims Management Fees Rules 2024 (Rule 2.6).

No cap. Civil courts can award the full value of your demonstrable financial loss. Legal basis: Berkeley Burke v FOS [2018], Adams v Carey Pensions (FSMA s.27), Fletcher v Options UK [2024] EWCA Civ 541.

Questions & Answers

Frequently Asked Questions

My adviser was a Tenet AR — who do I complain to?

Your complaint goes to Tenet as principal firm. Tenet bears regulatory responsibility for its ARs' conduct.

Can Route 4 be used against Tenet?

Yes, for high-value cases where FOS limits are insufficient or where SIPP operator liability also applies.

Urgent — Act Promptly

Time Limits on Your Claim

Pension mis-selling claims are subject to strict DISP and Limitation Act time limits. Missing a deadline can permanently bar your right to compensation.

⚠ Do Not Delay

Standard 6-year and 3-year awareness limits apply. Restructuring does not affect your rights. View our time limits guide.

View the full time limits guide →

Also Reviewing

Other Firms Under Assessment

Redress Advisory is reviewing pension transfer advice from a range of firms. If your adviser is listed below, a dedicated claim page is available.

Named firms with dedicated pages

Pembrokeshire Mortgage Centre Active Wealth (UK) Ltd Vintage Investment Services Celtic Wealth Management Lighthouse Financial Advice St James's Place Holistic Pension Transfer Specialists Wellington Court Financial Services Guinness Mahon Trust Corp Purely Pensions / Purely Financial Brite Advisory Group deVere Group AES International Chase Buchanan Guardian Wealth Management Fiduciary Wealth Management Holborn Assets

Important Notice

Redress Advisory Ltd (Company No. 17295681) is a technology platform that provides case assessment and referral services. Redress Advisory is not a claims management company and is not regulated by the Financial Conduct Authority as such. All regulated claims management activity and legal work is carried out exclusively by our Operating SRA Partner (OSP) solicitor firms, each of which is independently authorised and regulated by the Solicitors Regulation Authority.

You do not need to use Redress Advisory or a solicitor to pursue a pension mis-selling complaint. You can complain directly to the financial firm, escalate to the Financial Ombudsman Service (FOS), or apply to the Financial Services Compensation Scheme (FSCS) yourself, free of charge. If you instruct a solicitor through our OSP partner panel, their fees will reduce any compensation you receive.

The information on this page is for general informational and educational purposes only. It does not constitute legal, financial, or regulated advice of any kind. Individual outcomes depend on the specific facts of each case.

FOS: 0800 023 4567 | FSCS: 0800 678 1100 | FCA Register: register.fca.org.uk