No cold calls — ever No upfront cost Compensation paid directly to you 14-day right to cancel FCA CMC authorisation pending
Pension Mis-Selling Claim
ACTIVE — FOS ROUTE

SIPPchoice (Winterflood Business Services) — Pension Claim

SIPPchoice is a SIPP platform operated by Winterflood Business Services. If you were transferred into a SIPPchoice SIPP via unsuitable advice, FOS complaint routes are available.

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What Happened

SIPPchoice is a SIPP platform operated by Winterflood Business Services, a subsidiary of Close Brothers Group. The platform operates through the IFA and intermediary channel. Complaint activity has related to the suitability of investments directed into SIPPchoice wrappers by adviser networks and the platform’s due diligence obligations on those networks and their investments.

Which Claim Routes Apply

Route 1

Direct Complaint

A formal complaint to Winterflood Business Services (SIPPchoice) is the first step.

£150,000 cap (pre-Apr 2019)£455,000 cap (post-Apr 2019)
Route 2

FOS Escalation

The FOS has jurisdiction over SIPPchoice operator complaints.

£150,000 cap (pre-Apr 2019)£455,000 cap (post-Apr 2019)
⚠ Time Limit Warning — Act Now

Act now. The FOS clock runs from the date of advice or transfer. See redressadvisory.com/time-limits for the full limitation framework.

Frequently Asked Questions

Who is responsible for SIPPchoice?

SIPPchoice is operated by Winterflood Business Services Ltd, a subsidiary of Close Brothers Group. Complaints about SIPPchoice should be directed to Winterflood Business Services.

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No obligation · No upfront cost · We will never cold-call you

Redress Advisory Ltd is applying for authorisation as a Claims Management Company regulated by the Financial Conduct Authority. FCA reference: [to be confirmed on authorisation]. Company number: 17295681. Registered office: 20 Wenlock Road, London N1 7GU. You may complain directly to the FOS (0800 023 4567) or FSCS (0800 678 1100) free of charge. Legal references: Berkeley Burke v FOS [2018] EWHC 2878 · Adams v Options UK [2021] EWCA Civ 1188 · Fletcher v Options UK [2024] EWCA Civ 541.
Redress Advisory Ltd is applying for authorisation as a Claims Management Company. FCA reference number: [to be confirmed on authorisation]. Registered in England and Wales. Company number: 17295681. Registered office: 20 Wenlock Road, London N1 7GU.
Your rights and our fees — in plain English
You do not have to use us

You can complain directly to the firm, refer to the Financial Ombudsman Service or apply to the FSCS — all completely free. If you use the free routes, you keep 100% of any compensation.

Our fees — CMCOB 5.2 sliding scale, success only
Redress received Max % Max fee
Up to £1,49930%£420
£1,500–£9,99928%£2,500
£10,000–£24,99925%£5,000
£25,000–£49,99920%£7,500
£50,000 and above15%£10,000

Compensation is paid directly to you. We invoice after you receive your compensation. You pay nothing if unsuccessful. Source: FCA PS21/18 (Chapter 2, Table 1) & CMCOB 5.2. Excl. VAT.

Compensation is paid directly to you. We invoice after you receive your compensation. You pay nothing if unsuccessful. Source: FCA PS21/18 (Chapter 2, Table 1) and CMCOB 5.2. Excl. VAT.

14-day right to cancel

Cancel any agreement with us within 14 days of signing, without charge or obligation. No questions asked.

Unhappy with our service?

Contact complaints@redressadvisory.com. If unresolved, refer to the Financial Ombudsman Service free of charge within 6 months of our final response.