Active / Acquired

Were you advised by Lighthouse Financial Advice?

Lighthouse served union and industrial communities through an affinity model. Routes 1 and 2 are available for unsuitable pension transfer advice.

Check Whether You Have a Claim Time Limits Guide
£20,000 Claim band from
5/10 Opportunity score
UK Domestic Segment
Route 1 Primary route
Firm Assessment

● Affinity Model | Union & Industrial DB Exposure | Acquired Firm

What happened

Lighthouse Financial Advice operated an affinity-based model through partnerships with trade unions and industrial employers across the UK, giving it access to large numbers of DB scheme members. The firm has since been acquired.

Route 1 complaint to the current responsible entity is the first step, followed by Route 2 FOS escalation if the complaint is rejected.

Who this affects

Clients who received pension transfer advice from Lighthouse through a union, employer, or affinity arrangement and believe that advice was unsuitable.

Claim Routes

Which Routes Apply to This Firm

Based on this firm's current regulatory status, the following routes are available. Primary route is listed first.

Route 1

Live Firm Complaint

Formal complaint to your adviser firm under FCA rules (DISP). The firm must respond within 8 weeks. Mandatory first step where the firm is still trading.

If rejected, escalates to Route 2 (FOS). FOS awards up to £455,000 (advice from 1 April 2019) or £200,000 (advice before 1 April 2019).
Route 2

Financial Ombudsman Service (FOS)

Independent government-backed adjudication after the firm rejects or fails to respond within 8 weeks. Also available directly where FOS has established jurisdiction over an overseas-linked case.

FOS awards up to £455,000 (advice from 1 April 2019) or £200,000 (advice before 1 April 2019). Both limits rise annually with inflation.
Questions & Answers

Frequently Asked Questions

I was advised through my union. Can I still claim?
Yes. The introduction method does not affect your right to suitable advice.
Lighthouse has been acquired. Who do I complain to?
We identify the current entity and submit to the correct respondent. Acquisition does not extinguish liability for past advice.
Urgent — Act Promptly

Time Limits on Your Claim

Pension mis-selling claims are subject to strict DISP and Limitation Act time limits. Missing a deadline can permanently bar your right to compensation.

⚠ Do Not Delay

6-year and 3-year awareness limits apply. For older cases where you only recently became aware of a problem, the awareness clock may still be open. View our time limits guide.

View the full time limits guide →

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Our SRA-regulated solicitor partners assess every case individually — free of charge, with no obligation to proceed.

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Also Reviewing

Other Firms Under Assessment

Redress Advisory is reviewing pension transfer advice from a range of firms. If your adviser is listed below, a dedicated claim page is available.

Named firms with dedicated pages
Pembrokeshire Mortgage CentreActive Wealth (UK) LtdVintage Investment ServicesCeltic Wealth ManagementTenet GroupSt James's PlaceHolistic Pension Transfer SpecialistsWellington Court Financial ServicesGuinness Mahon Trust CorpPurely Pensions / Purely FinancialBrite Advisory GroupdeVere GroupAES InternationalChase BuchananGuardian Wealth ManagementFiduciary Wealth ManagementHolborn Assets

Important Notice

Redress Advisory Ltd (Company No. 17295681) is a technology platform that provides case assessment and referral services. Redress Advisory is not a claims management company and is not regulated by the Financial Conduct Authority as such. All regulated claims management activity and legal work is carried out exclusively by our Operating SRA Partner (OSP) solicitor firms, each of which is independently authorised and regulated by the Solicitors Regulation Authority.

You do not need to use Redress Advisory or a solicitor to pursue a pension mis-selling complaint. You can complain directly to the financial firm, escalate to the Financial Ombudsman Service (FOS), or apply to the Financial Services Compensation Scheme (FSCS) yourself, free of charge. If you instruct a solicitor through our OSP partner panel, their fees will reduce any compensation you receive.

The information on this page is for general informational and educational purposes only. It does not constitute legal, financial, or regulated advice of any kind. Individual outcomes depend on the specific facts of each case.

FOS: 0800 023 4567  |  FSCS: 0800 678 1100  |  FCA Register: register.fca.org.uk