AES International is an international financial advisory group operating across the UAE, Europe, and other expat markets. If you were advised by AES International to transfer a UK defined benefit pension, FOS and civil routes may be available.
Start your free assessment →AES International is a financial advisory group that has operated extensively in expat markets since 2003, with a particular focus on British expatriates in the UAE and European markets. AES has positioned itself as a fee-based advisory firm and has been associated with a more transparent charging model than some of its international competitors.
Despite this positioning, AES has faced complaint activity relating to the suitability of DB pension transfer advice given to expat clients, and to the investment structures recommended within SIPP and QROPS arrangements. Where the advice involved overseas entities, Fletcher [2024] provides the UK jurisdiction framework for FOS complaints.
A formal complaint to AES International's UK-authorised entity is the required first step.
The FOS has jurisdiction over complaints relating to DB pension transfer advice given by AES International's UK-authorised entity.
The FOS six-year clock runs from the date the advice was given. For AES clients advised before 2019, this may have expired — but the three-year awareness clock runs independently. Obtain an assessment now. See redressadvisory.com/time-limits for the full limitation framework.
No. Fee-based charging is better than commission-based but does not guarantee suitable advice. The FOS assesses suitability on the merits of the specific recommendation given to you — including whether the transfer was in your best interests, whether your capacity for loss was assessed, and whether the critical yield was adequately explained.
No obligation · No upfront cost · We will never cold-call you
You can complain directly to the firm, refer to the Financial Ombudsman Service or apply to the FSCS — all completely free. If you use the free routes, you keep 100% of any compensation.
| Redress received | Max % | Max fee |
|---|---|---|
| Up to £1,499 | 30% | £420 |
| £1,500–£9,999 | 28% | £2,500 |
| £10,000–£24,999 | 25% | £5,000 |
| £25,000–£49,999 | 20% | £7,500 |
| £50,000 and above | 15% | £10,000 |
Compensation is paid directly to you. We invoice after you receive your compensation. You pay nothing if unsuccessful. Source: FCA PS21/18 (Chapter 2, Table 1) & CMCOB 5.2. Excl. VAT.
Compensation is paid directly to you. We invoice after you receive your compensation. You pay nothing if unsuccessful. Source: FCA PS21/18 (Chapter 2, Table 1) and CMCOB 5.2. Excl. VAT.
Cancel any agreement with us within 14 days of signing, without charge or obligation. No questions asked.
Contact complaints@redressadvisory.com. If unresolved, refer to the Financial Ombudsman Service free of charge within 6 months of our final response.