Terms of Engagement
These standard terms govern the work Redress Advisory carries out on your behalf in pursuing a Financial Services Compensation Scheme (FSCS) pension claim, or a claim direct against a still‑trading firm.
1. Who we are
Redress Advisory ("we", "us", "our") is an onboarding, evidence and operational technology platform. We are not a law firm and we do not ourselves conduct the regulated legal process of pursuing your pension redress claim. Our role is the platform, intelligence, evidence and coordination layer: we assess your potential claim, prepare and quality-control the evidence pack, and pass the prepared case to the SRA-authorised law firm, which is independently authorised by the Solicitors Regulation Authority and which files and runs the regulated complaint or legal process with the firm, the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) as applicable.
By signing the Letter of Authority and accepting these Platform Terms, you ("the client") engage Redress Advisory in that platform/coordination role. You acknowledge that, when your case is ready to be filed, the SRA-authorised law firm will issue you their own separate regulated engagement documentation (a Client Care Letter and a Damages-Based Agreement / retainer). You become a client of that SRA-regulated firm under those separate documents at that point.
2. What we will do
Under these Platform Terms, Redress Advisory will:
- Carry out a free indicative assessment of your potential claim.
- Request supporting information from your former pension scheme, product providers and previous adviser firm under your Letter of Authority.
- Build and quality-control the evidence pack (transfer values, advice file, scheme data, loss workings).
- Coordinate the handover to the SRA-authorised law firm and remain alongside you as your support and intelligence layer for the life of the case.
- Keep you updated on progress and act as a single point of contact between you and the SRA-regulated firm.
The regulated activities — drafting and filing the formal complaint, conducting the case with the firm/FOS/FSCS, and signing off any settlement — are carried out by the SRA-authorised law firm under their own retainer with you, not by Redress Advisory.
3. Our fees — capped by the SRA Claims Management Fees Rules
Success fee: capped by the SRA Claims Management Fees Rules — between 15% and 30% of any award depending on band, inclusive of VAT. The lower of the band percentage or the band cap applies.
No win, no fee. If your claim is unsuccessful, you will not pay us anything.
| Band | Redress amount | % cap (incl. VAT) | £ cap (incl. VAT) |
|---|---|---|---|
| 1 | Up to £1,499 | 30% | £420 |
| 2 | £1,500 – £9,999 | 28% | £2,500 |
| 3 | £10,000 – £24,999 | 25% | £5,000 |
| 4 | £25,000 – £49,999 | 20% | £7,500 |
| 5 | £50,000 and over | 15% | £10,000 |
The lower of the band percentage or the band cap applies. Figures are inclusive of VAT. No win, no fee.
- The fee is calculated on the gross redress amount awarded by the FSCS or the firm (including any uplift for tax, interest or augmentation to your pension), then capped at the applicable SRA band ceiling (inclusive of VAT).
- Where redress is paid as a lump sum, our fee is deducted from the settlement before it is paid to you. Where redress is paid into a pension, we will invoice you separately for the equivalent amount.
- The fee is inclusive of VAT and covers both Redress Advisory's platform work and the SRA-authorised legal partner that files and conducts the claim.
- There are no upfront fees, application fees or hourly charges.
3a. Who acts for you (SRA Transparency disclosure)
Your claim is run jointly by Redress Advisory (an onboarding, evidence and operational technology platform) and an SRA-authorised law firm under a Damages-Based Agreement. The single success fee shown above is the only charge to you and is inclusive of VAT — there is no separate solicitor bill. The identity of the SRA-authorised legal partner conducting your claim is confirmed in your Client Care Letter at engagement.
In line with the SRA Transparency Rules, you should know how that success fee is split between us once it is collected:
- 80% to Redress Advisory (case origination, claimant onboarding, evidence pack, FSCS / firm liaison, claimant communications).
- 20% to the SRA-authorised legal partner (legal review, sign-off, regulated filing and conduct of the claim).
This split is between Redress Advisory and the legal partner and does not change the total fee you pay. The legal partner is independently regulated by the Solicitors Regulation Authority.
4. Worked example
If the FSCS awards you £55,000 of redress, the applicable SRA band is 20% / £10,000 cap (inclusive of VAT). The lower of the two applies, so our fee would be £11,000 inclusive of VAT, and you would receive £44,000 net. The precise percentage and cap depend on the band your award lands in under the SRA Claims Management Fees Rules. Figures are illustrative only.
5. Your right to claim without us
You do not have to use a claims management company or a legal representative at all. You can submit a claim to the FSCS directly, free of charge, at www.fscs.org.uk, and you can refer complaints to the Financial Ombudsman Service free of charge at www.financial-ombudsman.org.uk. By engaging Redress Advisory and (subsequently) the SRA-authorised law firm, you are choosing to pay the single capped success fee described above in exchange for having your case prepared, coordinated and run for you on a no-win-no-fee basis.
6. Cancelling this agreement
- You may cancel within 14 days of signing without charge or reason ("cooling‑off period").
- After 14 days you may still cancel at any time before redress is offered, again without charge.
- If you cancel after a redress offer has been made (whether you accept it or not), our success fee remains payable on the offered amount.
- Cancellation must be sent in writing to claims@redressadvisory.com.
7. Your responsibilities
- Provide accurate and complete information to the best of your knowledge.
- Forward any correspondence you receive from the FSCS, your former adviser, scheme or provider to us promptly.
- Do not pursue the same claim through another representative while this agreement is in force.
8. Data protection
Redress Advisory processes your personal data to assess your potential claim, build the evidence pack and coordinate the handover to the SRA-authorised law firm, in line with UK GDPR. We share information only with: (i) the SRA-authorised law firm once they take you on under their own retainer; (ii) your pension scheme, product provider and former adviser firm (under your Letter of Authority); (iii) the FSCS, the FOS and other relevant regulators or dispute-resolution bodies; and (iv) our own professional advisers. Once the SRA-authorised law firm is instructed, they become a separate data controller for the regulated case work under their own privacy notice. You may request access, correction or deletion of the data Redress Advisory holds at any time by emailing claims@redressadvisory.com.
9. Complaints
If you are unhappy with our service, please email claims@redressadvisory.com. If we cannot resolve your complaint, you may refer it to the Financial Ombudsman Service.
10. Governing law
These terms are governed by the laws of England and Wales.